COMPLAINT HANDLING CHANGES WILL KEEP COUNCILS ACCOUNTABLE
The Andrews Labor Government has welcomed the Victorian Ombudsman’s report on complaint handling for local councils.
Councils and complaints – A report on current practice and issues, tabled today, highlights the gaps in current complaint handling and the expectations of ratepayers and residents.
Minister for Local Government, Natalie Hutchins, said the Labor Government would adopt all three of the Ombudsman’s recommendations.
The recommendations include:
• establishing a definition of a ‘complaint’ within the Local Government Act 1989
• a requirement that councils have complaint handling policy and procedures in place
• that Local Government Victoria develop fact sheets and advice for councils on issues bound by legislation
Ms Hutchins said the Ombudsman’s findings mirrored the Labor Government’s commitment to increased transparency for local councils.
As committed before the election, the Labor Government will conduct a review of the Local Government Act 1989 and require councils to cap rates at inflation.
Quotes attributable to Minister for Local Government, Natalie Hutchins
“I welcome the Ombudsman’s report on complaint handling for local councils and commend her on this important work.”
“The Andrews Labor Government will implement the recommended changes and play our part, so residents can be sure their concerns are being taken seriously.”
“We are absolutely committed to making local government more transparent and accountable – and these changes are an important part of that.”
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